Are you passionate about arts and culture? Do you have a knack for building relationships and creating engaging membership experiences? Sadler’s Wells Theatre is looking for a dynamic Membership and Groups Manager to join our team!

As our Membership and Groups Manager, you will play a vital role in enhancing our membership scheme, driving growth and retention while ensuring a seamless experience for our members. Collaborating closely with our Head of Ticket Sales and the Marketing Manager, you’ll develop strategies that make membership at Sadler’s Wells truly rewarding.

Please note that this is a job share position: you will work on-site for two days (Mondays and Tuesdays), while your co-worker will cover three days (Wednesdays to Fridays).

What We’re Looking For:

• Experience: Proven track record in a Membership-focused role, with a solid understanding of membership schemes and customer service.
• Creative Thinker: Innovative approaches to reaching new audiences and devising member incentives.
• Communication Skills: Excellent written and verbal communication skills, with the ability to inspire and engage diverse stakeholders.
• Data Literacy: Proficiency in data analysis and experience with ticketing or CRM systems (preferably Tessitura).
• Organisation: Ability to prioritise and manage workload in a fast-paced environment.

Sadler’s Wells benefits include:

• Employee Assistance Programme

• Complimentary tickets and discounts

• Enhanced holiday and time off in lieu policy

• Additional pay for parental and family leave subject to eligibility

We welcome all applications by 11:59pm GMT on Thursday 17 October 2024. Interviews will take place virtually on Thursday 24 October 2024.

For more information, please view the job pack - Membership & Groups Manager Job Pack - October 2024

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry.

If you would like support or have any queries regarding the format or submission of the application, please contact us on  recruitment@sadlerswells.com.