Are you passionate about delivering outstanding customer service and ensuring a safe and enjoyable experience for all theatre-goers? Sadler’s Wells East is looking for a highly skilled and dedicated Front of House Duty Manager to join our team. This is an exciting opportunity to be part of one of the UK’s leading arts organisations.

As Front of House Duty Manager at Sadler’s Wells East, you will oversee the safety and customer experience for audiences during performances, ensuring compliance with statutory regulations and safety procedures, including emergency evacuations. You will manage the front-of-house team, lead by example in delivering exceptional service, and ensure all public areas are maintained to the highest standards.

You will work at Sadlers Wells locations in Stratford, Holborn and Angel.

What we’re looking for:

• Relevant experience house management in an arts venue or theatre of 500 seats or more
• Previous experience of leading and motivating a team of staff
• A commitment to providing a high quality of service to audiences, visiting companies and supporters
• Highly organised, with the ability to problem solve and prioritise work flexibly
• Positive and versatile working style with excellent interpersonal skills and attention to detail

Sadler’s Wells benefits include:

• Employee Assistance Programme
• Complimentary tickets and discounts
• Enhanced holiday and time off in lieu policy
• Additional pay for parental and family leave subject to eligibility

For further information, please view the job pack here - Front of House Duty Manager Job Pack - December 2024

This is an ongoing vacancy and we aim to contact candidates on an ad-hoc basis. Once suitable candidates are appointed, this vacancy will close without further notice.

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment.

If you would like support or have any queries regarding the format or submission of the application, please contact us on recruitment@sadlerswells.com.